COVID-19 Info

Moving Companies and Moving Services FAQ during the CoronaVirus (COVID-19)

Shelter in Place Order

1. Are we still operating and continue to work during the CoronaVirus (COVID-19) Shelter in Place Order?

Yes, Which means Hero Moving can continue to move you. Our moving services are in full operation supporting Texas residential moves.

2. Can I move and use a moving company during the CoronaVirus (COVID-19) Shelter in Place Order ?

Yes, you can move during the CoronaVirus (COVID-19) Shelter in place Order

However it is advised by state and federal officials that you consider if your move is necessary. We understand that you may want to move to a holiday house, want to move back home, want to move your parents in with you, already had a moved booked with an expiring lease, move your children back home from their dorm, under many valid circumstances moving can be valid during CoronaVirus (COVID-19) Shelter in Place Order. We advise that if you are sick, have had COVID-19 that you postpone your move.

3. Are buildings and landlords allowing moving and moving companies to enter during the CoronaVirus (COVID-19) Shelter in Place Order?

Some buildings and landlords are still allowing moving companies to enter and move their residents during the Shelter in Place Order with certain stipulations.

Hero Moving has taken extra measures to protect the community, our customers and our staff through increased sanitization of our trucks and moving equipment. All movers are also able to wear masks, gloves and wash their hands after every move with hand sanitizer.

Our movers are also distancing themselves from the customer and respect our customers space and any additional requests a customer may have during the move.

*We suggest that you confirm with your building and landlord if they are allowing moving services during this period. You can advise them that moving is an essential service and business.

4. Is it safe for me to move during CoronaVirus (COVID-19) Shelter in Place Order?

At Hero Moving your safety is extremely important to us. We have taken strong measures to ensure that when we are moving you that you are protected. However during this period we recommend that you consider if YOU feel safe moving.

5. Is Hero Moving and In-Home Estimators tested for CoronaVirus (COVID-19) and is it safe for them to move me?

At Hero Moving we run daily briefs with our movers regarding CoronaVirus (COVID-19) updates.

If any movers show or express any symptoms of CoronaVirus (COVID-19) they are advised to stay home and monitor their symptoms. They are not allowed to return back to work unless they have clearance from a medical professional and they have stayed at home for two weeks.

All our moving team members are able to wear gloves and face masks throughout your entire move, they also use hand sanitizer after every move.

6. What is Hero Moving doing to protect their customers, the community and their staff during the CoronaVirus (COVID-19) Shelter in Place Order?

Since the Covid-19 outbreak, we have been vigilant of the safety of our customers and staff, taking the following precautions to protect you and our employees:

-Increasing the commercial sanitization of all of our trucks and moving equipment after every customer move.

-Providing all of our movers with disposable gloves and hospital grade hand sanitizer.

-Briefing Movers daily on COVID 19 updates. If any employee is showing possible symptoms or if they have a flu they are sent home and can not return without a certificate from a medical professional stating they do not have COVID 19.

-Suspending our services to COVID 19 hot zones – if you are in a hot zone you will be advised with a postponed move. Implementing social distancing breaking up our workforce, with non essential workers operating remotely from home.